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General Shipping Information
Carriers
The Wholesale Tile Club uses a variety of LTL Freight Companies throughout the US to Deliver Orders to our Customers. For smaller orders items may be shipped through a Standard Ground Parcel Service (i.e. FedEx or UPS).
Pricing
We have no minimum shipping charge, and we will always look at different available shipping options to determine the best available method.
Shipping charges are based on Geographic Delivery Location, Order Size / Weight, Destination Type: Business or Residential
A shipping estimate or options are provided to be approved prior to final payment and order processing.
Important Delivery Date and Transit Times Information
Because we have no control over the transit of your order once tendered to the carrier, stated Delivery times and Dates are estimates ONLY based on the best known information at the time, and are NOT in any way “GUARANTEED” Delivery Dates or Times. Please leave yourself a liberal period of time between ordering of your tile and installation of your tile to allow for any potential transit delays. We will always do our best to accommodate your tile needs, and time schedule, but we DO NOT OFFER any TIME or DATE GUARANTEED Delivery.
Upon Delivery
Inspect the material THOROUGHLY. Customers are responsible for noting on the delivery receipt any damaged or missing items.
Check your invoice or your order confirmation to verify that you have received the proper quantity of materials. If you believe that there are missing materials that were not shipped, please make sure you note those items.
The driver cannot leave until the customer signs the receipt so please BE THOROUGH.
If damage is not noted on the receipt, the Wholesale Tile Club cannot be held responsible for any damaged or missing items.
Damage Policy
In detail, on the receipt, mark the items that are damaged or missing and ask the driver to sign it.
Notify us of the claim within 48 hrs. of delivery, weekends and holidays excluded.
Once claim is approved the damaged or missing items noted on the receipt will be reordered and shipped as quickly as possible. Note: we first need the freight company to approve your claim.
Keep all material, including paperwork and boxes. Once reported, the damaged material is the property of the carrier, by law, and they have 120 days to decide if they wish to inspect, pick up or advise to discard the damaged material.
Take Digital Pictures of the damaged items and boxes.
Please forward pictures to the Wholesale Tile Club as soon as possible to aid in settling your claim with the freight company.
Ground Shipments
If an item is shipped through a ground service (i.e. FedEx or UPS) customers will not always have the opportunity to inspect the items before they are dropped off. If damages occur to any packages please adhere to the following:
Handle the items as little as possible and leave material in their original boxes.
Take pictures of the boxes.
Wait for a representative to come and inspect the items.
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